What are your working hours?
9am - 5pm Monday to Thursday
(Fridays I use for my own marketing and learning, taking courses etc)
Why isn't your phone number listed?
Previous experience shows prospective clients get the best value from initial phone calls when I'm able to review their requirements and provide considered answers.
So what is the best way to contact you?
Use my contact form or email address, and provide me with a short and clear description of what you need. Including your budget and desired completion date will help significantly.
What's your current availability?
It varies so if you want to guarantee my time it's best to book in your project and secure it with a deposit.
Typical lead times are a couple of weeks, but could be up to a month in busy periods.
Can I just get a quote for 'X'?
Most likely I can provide an estimate - but it's like asking how long is a piece of string. Everyone's websites are setup differently, have varying requirements, and styles, so the same job can differ from project to project.
If you want a fixed price quote you'll have to make sure to provide all the necessary details - and it may still require some review of your current website setup as well.
What's the difference between an estimate and a quote?
An estimated cost is an educated guess based on previous experience to give you an idea of required budget. An estimate is NOT a guarantee that I will complete the specific task for that price.
A quote is a fixed cost for which I have agreed to complete the work.
What are your payment terms?
Typically 14 days, with a 50% deposit. Retainers are paid at the beginning of each month.
Projects can vary significantly, so terms can be more flexible in some cases.
Do you provide design services?
My background and degree is in graphic design. However I'm not currently offering design as a service. I know some great designers so let me know if you want a recommendation.
Can you work on site at our office?
Currently I am not available for on-site work due to the current pandemic. I will reassess this in the future.